Galaxy Note 8 owners are unable to switch on their devices after the battery counter reaches 0%
Battery problems have started to emanate from Samsung’s devices, although this time, you are not going to be hearing about reports where the phone went up in smoke. This time, Galaxy Note 8 owners are unable to switch on their high-end phones after the battery was completely drained.
Even after having the phone plugged in for a long period, the result was the same. According to a Galaxy Note 8 user on Samsung’s forums, the scenario has been described as follows:
“Just bought a brand new Galaxy Note 8 from my Verizon retailer 2 months ago. Last night I let the battery die completely, and figured I’d just charge it later. (Not like this is the first time it has ever died completely.) So I plugged it in and it showed a circle with a lightning bolt, but the red charging LED did not light up. I figured since it was dead completely, it would just take a few minutes to power up. It never did. It won’t charge. I talked to Samsung customer support who told me to press different button combinations to reboot it/hard reset it– nothing worked, because none of the buttons are responsive either. The whole phone is completely unresponsive to EVERYTHING. It has never been dropped, put near water, NOTHING– it is in perfect condition. Since it is under warranty, I took it to Verizon and got a REFURBISHED one being sent to me as a replacement.
My Galaxy Note 4 NEVER had a problem like this.
Why would this happen?
Samsung needs to figure this out.
Second of all, why am I being sent a REFURBISHED device? I just bought this brand new, and now due to a Samsung defect, I am stuck with a refurb. I can’t believe it.”
After having tried different chargers and cables, the Galaxy Note 8 is still unresponsive, and the problem seems to have affected those who are subscribed to Verizon Wireless, T-Mobile, and Sprint networks. Samsung is yet to comment on the latest string of events, but it is advised that to prepare your phone for an immediate replacement.