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How to Fix “Firmware Upgrade Encountered an Issue” on Samsung Galaxy

Firmware upgrade encountered an issue error occurs on most of the Samsung Galaxy devices when update process using Kies or wrong firmware file is flushed using Odin3. It also happens when one tries to root or flash Custom ROM.

You don’t to have to be worried about the issue as it can be resolved very easily using the Kies Firmware Upgrade and Initialization option. I have unbrick a number of Galaxy devices including the Galaxy S6, S5, S4, Note 5, Note 4, Note 3 and Note 2. Today I am sharing the exact same method to recover your bricked device and hopefully you’ll be able to resolve it too.

Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again.

Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again.

There are 2 ways you can use to fix the issue:

  1. Odin
  2. Samsung Kies Firmware Recovery

From my own experience, Odin can help you to easily fix this issue and Kies is not compatible with most devices. However there is harm in trying Samsung Kies.

Use Odin

Firmware are easily available for all Samsung galaxy devices. Odin3 flash tool is used to manually flash firmware updates and is perfect to fix the issue.

  1. Find your device firmware from Sammobile and download it.
  2. Download Odin.
  3. Unzip the files on your desktop.
  4. Reboot your phone into download mode. Press and hold the Volume down+Home+Power keys simultaneously for a while until warning sign appears on the screen. Hit Volume up to continue.
  5. Make sure that you’ve installed the Samsung USB drivers.
  6. Run Odin3 v.x.xx application and leave the default options.
  7. Click the AP/PDA button and select the tar.md5 firmware file.
  8. Wait for Odin to check and verify the files and then hit Start button.
  9. Depending on your system, Odin would take around 5 minutes to complete the process.
  10. When completed, Odin shows Pass! message and your phone will automatically reboots.
  11. On the first boot your phone might take more than average time, that’s not an issue.

Video Tutorial:

That’s it! If you feel your phone is a bit slow, you can hard reset your phone by booting into stock recovery mode. Wipe data & factory reset will erase everything stored on your phone.

Use Kies

You can use the Samsung emergency recovery available using the Kies Firmware Upgrade and Initialization feature to fix the issue. Let’s move on and learn how you can use Kies to fix the issue.

  • Download and install the latest version of Kies.
  • Pull out the battery and note the S/N or Serial number of device. If you’ve non removable battery, you can check the device box or there 3rd party apps.
  • Connect your phone or tablet using the USB wire.
  • Run Kies and go to Tools > Firmware Upgrade and Initialization.
  • Enter your phone model name as shown in the screenshot below:

enter-phone-model

  • Enter device S/N (Serial Number) on the next screen.
  • Kies will start preparing firmware upgrade for device on clicking OK then it will start downloading the firmware upgrade components for device. It will take some time depending on your device and internet connection so have patience while it upgrade and repair phone firmware.

prepare-for-firmware-upgrade-screen

  • Confirm and allow all security cautions by responding affirmative check to clear the way for emergency firmware installation process and then click on Start upgrade button.

firmware-upgrade-and-initialzation

  • Firmware upgrade process for Emergency Recovery will start once again.
  • Once all steps are taken you should get the confirmation screen of successful restoration of your Galaxy device.

emergency-recovery-of-firmware-completed-screen

  • Finally click Ok and reboot the device.

Congratulations! By following the exact method I hope you’ve successfully fixed the error. Let us know and share your experience. Feel free to ask for further help and support if you’re still confused at any step.

Imran Aftab
 

Hello, I'm Imran Aftab and I'm writing most of the stuff on this website. Live simply, give generously and dream high.

  • Chong Pi-Mak

    Hi, im having problems with my samsung s4 I9505 . i cant flash any firmware via odin. it always ends in a fail red color.and its no recovery mode, on its screen

    Firmware Upgrade Encountered an Issue… i hope you could help me with this

  • Chong Pi-Mak

    Enter CS for MD5..
    Check MD5.. Do not unplug the cable..
    Please wait..
    Checking MD5 finished Sucessfully..
    Leave CS..
    Added!!
    Odin engine v(ID:3.1203)..
    File analysis..
    SetupConnection..
    Initialzation..
    Get PIT for mapping..
    Firmware update start..
    SingleDownload.
    aboot.mbn
    Complete(Write) operation failed.
    All threads completed. (succeed 0 / failed 1)
    Removed!!
    Added!!
    Removed!!